Privacy Policy

At CareApp24, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our home care management system.

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email address, phone number, job title, and company details
• Patient Information: Medical history, care plans, health assessments, and treatment records
• Location Data: GPS coordinates for caregiver check-in/check-out verification
• Usage Data: Information about how you interact with our platform
• Device Information: IP address, browser type, operating system, and device identifiers

User accounts are created and managed by the care organization or employer. Users are not able to independently create public accounts within CareApp24.

Location data is collected only when required for attendance verification, visit confirmation or service delivery purposes.

1.2 Automatically Collected Information

We automatically collect certain information when you use our services:

• Log files and server data
• Cookies and similar tracking technologies
• Analytics data about system usage and performance

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our home care management services
• Authentication: To verify user identity and manage access rights
• Communication: To send important notifications, updates, and support messages
• Analytics: To analyze usage patterns and improve system functionality
• Compliance: To comply with legal obligations and regulatory requirements
• Security: To detect, prevent, and address technical issues and security threats

3. Data Storage and Security

3.1 Data Storage

Your data is stored on secure servers located in the following regions:

• European Union: For EU-based clients (Hungary, Germany)
• Ireland: For Ireland-based clients

We ensure that all data remains within the jurisdiction where it was collected, in compliance with local data protection laws.

3.2 Security Measures

We implement industry-standard security measures including:

• End-to-end encryption for data transmission
• Encrypted data storage (AES-256 encryption)
• Multi-factor authentication (MFA)
• Regular security audits and penetration testing
• Access controls and role-based permissions
• Secure backup systems
• 24/7 monitoring and intrusion detection

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share specific information
• Service Providers: With trusted third-party service providers who assist in operating our platform (hosting, analytics, customer support)
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Healthcare Professionals: With authorized healthcare providers involved in patient care

5. Your Rights

Under applicable data protection laws (including GDPR), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain processing of your data
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the information provided below.

6. Data Retention and Deletion

CareApp24 is a business-to-business home care management platform. User accounts are created, managed and controlled by the care organization, employer or service provider using the platform.

6.1 Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce agreements.

• Active User Accounts: Personal information is retained while the user remains employed, contracted or authorized by the organization.
• Care Documentation: Care records, visit logs, patient-related documentation and service records may be retained for up to 7 years, or longer if required by applicable healthcare, legal or regulatory obligations.
• Attendance and Activity Logs: Attendance records, GPS check-in/check-out records, task completion history and audit logs may be retained for up to 7 years for reporting, compliance and legal purposes.
• System Backups: Backup copies may be retained for up to 90 days before automatic removal.

6.2 User Account Deletion

When an employee, caregiver, contractor or authorized user leaves the organization, the organization administrator may deactivate or delete the user account.

Following account deletion:

• Personal account information may be permanently deleted or anonymized.
• The user's name may be replaced with an anonymized identifier where legally permitted.
• Operational history, completed tasks, care visit records, audit logs and attendance history may remain available to the organization for legal, compliance, reporting and healthcare documentation purposes.

6.3 Data Deletion Requests

Organizations and users may request deletion of personal data by contacting CareApp24 using the contact details provided in this Privacy Policy.

Verified deletion requests are processed within 30 days unless a longer retention period is required by applicable law, healthcare regulations, employment regulations or ongoing legal proceedings.

6.4 Anonymization

Where complete deletion would compromise legal, regulatory, healthcare or audit requirements, CareApp24 may anonymize personal information while retaining operational records that no longer identify an individual.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings. Types of cookies we use:

• Essential Cookies: Required for basic functionality
• Performance Cookies: Help us improve our services
• Functionality Cookies: Remember your preferences
• Analytics Cookies: Understand how users interact with our platform

8. Children's Privacy

CareApp24 is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

While we primarily store data locally in each operating region, some data may be transferred internationally for processing. We ensure that such transfers comply with applicable data protection laws through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by relevant authorities
• Your explicit consent

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection supervisory authority:

• Hungary: National Authority for Data Protection and Freedom of Information (NAIH)
• Germany: Federal Commissioner for Data Protection and Freedom of Information (BfDI)
• Ireland: Data Protection Commission (DPC)

13. Privacy Requests

For privacy-related requests, including access, correction, portability or deletion of personal data, please contact:

• Email: privacy@careapp24.eu
• Data Protection Officer: dpo@careapp24.eu

We will respond to verified requests within 30 days in accordance with applicable data protection laws.

Google Play Data Safety Disclosure

CareApp24 collects and processes personal information, location data, healthcare-related information, operational records and device information solely for providing home care management services and related business functions.

Data is encrypted during transmission and stored using industry-standard security measures.

Personal information is never sold to third parties.